Refund Policy

1. Product Type

Gen sells personalized digital reports and related digital simulations. Purchases shown on the paywall are one-time payments unless the checkout page expressly says otherwise.

There is no physical shipping. Access is delivered digitally through the website and/or email after payment confirmation and system processing.

2. Refund Window

You may request a refund within 7 calendar days after payment confirmation. Refund eligibility is subject to applicable law, payment processor rules, offer conditions, and whether the personalized digital service has already been generated, delivered, or substantially processed.

3. When Refunds May Be Approved

Refunds may be approved when payment was duplicated, the service could not be delivered due to a Gen system issue, the wrong amount was charged, or another valid consumer protection reason applies.

If a report cannot be generated because the uploaded image is invalid, unclear, unavailable, or violates the upload rules, Gen may request a replacement image before evaluating a refund.

4. When Refunds May Be Declined

Refunds may be declined when the personalized report or digital simulation has already been generated or delivered, when the request is outside the refund window, when the issue results from inaccurate user information or prohibited uploads, or when fraud, abuse, chargeback misuse, or terms violations are suspected.

5. How to Request a Refund

Email comercial@genesisventures.com.br with the purchase email, order ID if available, payment date, and reason for the request. We may ask for additional information to locate and verify the payment.

Approved refunds are normally returned to the original payment method through the payment processor. Bank and card network processing times may vary.